• Oil and Gas
• Manufacturing
• Healthcare
• Retail
• Government
• Pharmaceuticals

• Operations Management
• Practice Management
• Program Management
• Project Management
• Organizational Change Management
• Business Analysis
• Best Practices
• Business Process Re-engineering
• Due Diligence
• System Strategy
• Technical Management

• PMO
• Organizational Change Management
• Finance Function
• Best Practices Analysis
• Business Process Design
• Controls Assessment
• Benchmarking and KPI
• Continuous Improvement
• System Selection and Implementation
• IT and System Due Diligence
• Internal Audit

Mark Kenneth has 15 years of management consulting experience delivering projects in national and multi national companies across the world. He has led European and North American-wide implementation of major change initiatives, re-engineering, software selection, software implementation, shared services.  He enjoys leading the integration of best practice processes, strategy, people skills and technology. On top of his delivery expertise, he is also known for his abilities in consulting practice management and turnaround, having been recognized by customers and peers for his organizational abilities and drive.  Currently leading the operations and delivery of a consulting firm, he previously held a senior position within a Big 5 in their European Business Consulting practice. He holds a Bachelors degree majoring in Finance, Business and Computer Studies and is also a qualified CPA (Institute of Chartered Accountants of Scotland). The following are example success stories from his career so far!

• Renegotiated a major implementation that had gone wrong. Within 3 weeks I had salvaged the project, renegotiated the license fees between the software vendor and customer, and tied in a third party implementation agreement that I was responsible for delivering. Under my management the project went live in accordance with the original timeline and at the same budget for the customer. Results: Recovered an important account for the software vendor ending a >$100m lawsuit, and turned the project into a referenceable account.
• Started and built a new consulting firm from zero to a run rate of over $4.5m in under a year.  Developed processes, methodologies, tactics and collateral around the marketing, sales, proposals, HR, operations, finance and delivery disciplines to ensure profitability of over 30% EBITDA.
• Salvaged a project in distress in the Far East. The project was a complex web if multicultural challenges, business process re-engineering and system implementation within a multi-consulting firm consortium. Set out daily status and task meetings and established regular co-ordination meetings with other parties. Went from 8 weeks behind to 1 week ahead of schedule within 2 months. Results: Launched new financial system with rest of overall project, reducing close process by 7 days and providing a common financial view for all management reducing paper distribution by over 75%. Overall project resulted in savings of over $20m 18 months after launch.
• Reduced the financial close process in three country HQ operations for a US major through the implementation of a new financial and inventory systems package. Supported all process redesign, training, configuration and testing, and also supported two additional month end closes. Results: Reduced month close cycle by over 7 days, and improved availability of local reporting from one month after close to one hour after close.
• Managed consulting assignment for a major US managed services provider as they built out their new managed service offerings. Results: Teams successfully onboarded multiple new customers with improved methodologies and processes.
• Realigned and retargeted the IT operations for a national magazine and free newspaper group in the UK. As acting IT Director I broke down divisional barriers and consolidation IT processes, reporting and responsibilities. Results: 20% headcount reduction with an increase in service levels to the operations via reduced service time, consolidated support desk and a new network infrastructure.
• Evaluated and designed a European financial shared service for a global energy major. Co-ordinated representatives from 8 countries driving new financial processes, chart of accounts design, system configuration and reporting. Results: Planned savings of 10-15 people per country due to shared service center, plus comparability between countries due to streamlined and standard policies and procedures.
• Turned around a business. Asked to take regional responsibility for 3 offices which were losing significant amounts of money and had little or no sales pipeline. Developed a plan and evaluated the incumbent management team. Worked with incumbent team to execute the short term plan and recommended a number of employee changes. Results: Completed the review and actions resulted in one office returning to profit with a complete change of senior management, another with a pipeline 15 times greater than before, and one office closing due to acquisition.
• Investigated profit variances in a group of Dairy companies. Built computer model for tracking and analysis of product lines and volume variances. Follow up audit work identified fraudulent activities. Results : Group of managers involved were pressed with criminal charges – the computer model was adopted into business use by the dairies.
• Conducted a best practices review and analysis for the Order to Cash Cycle of a global pharma company. Reviewed existing practices and researched best practices intra and across industries. Results: Identified over 20 action areas that had significant opportunities both in terms of customer satisfaction, revenue increase and cost reduction. One observation had the ability to save up to $2m per day in interest costs.
• Developed a new methodology to allow a fully integrated approach for assessing, winning and then onboarding new customers into a managed services environment. Researched and evaluated data requirements throughout entire process, developed questionnaires and forms plus created a blueprint for ongoing development. Results: A new service line to be sold by the customer creating a profit center for a previous cost center. Projected cost savings benefits for downstream onboarding activities projected at up to 10 man weeks per project with significantly increased customer satisfaction and reduced onboarding time
• Designed and created a procedure to download depot information for a 700+ site car exhaust and brake chain to enable comparability and ease of visibility for audit purposes. Results: A 250 hour decrease in ongoing substantive and compliance audit hourly charges, plus a new billing opportunity for my audit firm.
• Authored a white paper on an approach to Organizational Change Management in ERP implementations which was adopted as the core methodology for CM within my firm. Results : Although not quantified across all jobs across the company, when applied on the jobs I was responsible for, we were able to deploy rollouts of software to hundreds of locations with considerably less end-user reaction than comparable projects.
• Researched best practices and developed content within the Finance Function as part of a global initiative for a Big 5 accounting and consulting firm. Results: The service line when launched resulted in a multi million $ revenue stream for the firm.
• Conducted a hospital wide selection of an ERP package facilitating requirements and agreement between over 50 participants over a four month period. Results: Selection and demonstration process was completed on time and under budget, the first time any project has obtained this result in hospital history.
• Outsourced the accounting and IT departments for a UK based Exploration and Production company including providing all internal audit and risk management services. Results: A new service line for my company, a significant new customer and base of operations plus a 25% decrease in costs for the end-customer.

For more information - contact me!